Account and data deletion

Who can make a request／誰可以提出申請

An AcornSync account holder may request deletion of their login account and associated personal data. For school-issued accounts, the school must verify the requester's identity and authority before deletion.

AcornSync 家長、老師或學校管理帳戶持有人均可申請刪除登入帳戶及相關個人資料。由學校發出嘅帳戶，須由學校先核實申請人身份及權限。

How to request deletion／申請方法

1. Contact the school that issued your AcornSync account using its official contact details.
2. Provide your account email, your name, the student's name and class, and the name of the school.
3. State whether you want to delete the login account only or also request deletion of associated records.
4. The school may ask for further information to verify your identity before approving the request.

你亦可以電郵 AcornSync 提出申請。我們會將申請轉交相關學校核實及處理。

Data that may be deleted／可能刪除的資料

• Parent login credentials and active sessions／家長登入帳戶及使用中的登入狀態
• Parent name, email, phone number and notification preferences／家長姓名、電郵、電話及通知設定
• Parent-to-student and class access links／家長與學生及班別的存取連結
• Album view history and other account activity records where deletion is permitted／相簿瀏覽及其他可刪除的帳戶活動紀錄
• Notice responses or signatures where the school confirms they are no longer required／經學校確認不再需要的通告回覆或簽署紀錄

Data that may be retained／可能需要保留的資料

Some school records may be retained where required for safeguarding, legal obligations, dispute resolution, security, audit or school record-keeping. Student records and school-owned photographs are controlled by the school and are not automatically deleted when a parent login account is removed.

因保障兒童、法律責任、爭議處理、系統保安、審計或學校存檔需要，部分學校紀錄可能需要繼續保留。學生紀錄及由學校管理的相片，不會因刪除家長登入帳戶而自動刪除。

Processing time／處理時間

Requests are normally acknowledged within 7 days. Once identity and school approval are confirmed, deletion is normally completed within 30 days, unless a longer period is required by law or for the reasons described above.

我們一般會在 7 日內確認收到申請。完成身份核實及取得學校確認後，通常會在 30 日內完成刪除；如法律或上述保留原因另有要求，處理時間可能較長。